Evaluate the efficiency of your final-mile logistics by calculating critical KPIs like On-Time Delivery, First Attempt Success, and Cost Per Delivery.
This tool analyzes the three pillars of last-mile performance: speed, efficiency, and cost.
Reliability Example:
Financial Example:
The "last mile"—the final leg of shipment from a distribution center to the customer's doorstep—is notoriously the most expensive and complex part of the supply chain. In fact, industry data suggests it can account for up to 53% of total shipping costs. The Last-Mile Delivery Calculator is designed to help logistics managers, e-commerce business owners, and fleet operators gain control over this critical phase. By quantifying performance through the lens of reliability, efficiency, and finance, this tool transforms raw delivery data into actionable strategic insights.
In the age of Amazon Prime and instant gratification, customer expectations for speed and transparency are higher than ever. The Last-Mile Delivery Calculator focuses on On-Time Delivery Rate because it is the primary driver of customer satisfaction and retention. However, speed isn't everything. The First Attempt Success Rate is equally vital; a failed delivery attempt doubles the work, doubles the fuel, and significantly erodes profit margins. By using this calculator, you can identify exactly where your operation stands—whether you are suffering from routing inefficiencies or incurring excessive costs per drop.
Financial sustainability is the third pillar addressed by the Last-Mile Delivery Calculator. Understanding your Cost Per Delivery allows for better pricing strategies and carrier contract negotiations. Whether you manage an internal fleet or utilize third-party logistics (3PL) providers, benchmarking these KPIs is essential for survival. According to the U.S. Department of Transportation, efficient freight movement is key to economic growth, and the last mile is where congestion and cost are most acute. Furthermore, resources like Wikipedia's overview of Last Mile Transportation emphasize that technology and data analytics are the primary solutions to these challenges. Our Last-Mile Delivery Calculator provides the analytical foundation you need to implement those solutions effectively.
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Failed deliveries are expensive. Every re-attempt requires additional driver time, fuel, and vehicle wear without generating new revenue. A high First Attempt Success Rate directly improves your profit margins and reduces your carbon footprint.
You should include all expenses directly tied to the delivery operation: driver wages and benefits, fuel, vehicle maintenance/lease costs, insurance, and the cost of any delivery management software or handheld devices used by drivers.
While this varies by industry, top-performing logistics companies typically aim for an On-Time Delivery rate of 98% or higher. In competitive e-commerce sectors, falling below 95% can significantly harm customer retention.
Yes. The metrics apply to any delivery scenario. For food delivery, "On-Time" is critical for food quality, and "First Attempt" ensures the customer is present to receive the order, avoiding waste.